Reduce phone queues. Free up staff. Improve patient access. 24/7 AI receptionist purpose-built for NHS practices.
Appointment booking • Patient triage • Prescription queries • Test result inquiries
NHS-Ready AI Receptionist
GDPR Compliant • UK Data • Secure
NHS data reveals the scale of the challenge
Patients wait on hold just to book an appointment
One-third of call attempts fail during busy hours
Reception staff report high stress from call volume
Purpose-built for GP surgeries. Reduces pressure. Frees staff. Improves patient access.
AI checks real-time availability across practitioners and handles pre-screening questions. Books appointments instantly without staff intervention.
AI conducts clinical triage conversations to assess urgency and route appropriately — GP, nurse, pharmacist, or self-care advice.
AI answers common questions: prescription status, test results, repeat prescriptions, and medication questions. Escalates to clinician when needed.
Assists with new patient registration, collects health history, updates contact details, and guides pre-appointment processes.
Serves practices with diverse populations. AI handles multiple languages (English, Urdu, Polish, Mandarin, etc.) to reduce translation barriers.
Dashboard showing call volume, appointment uptake, patient sentiment, and triage data. Evidence of impact for practice justification.
Because SurgeryReception handles patient conversations, it captures operational data that standalone reporting tools cannot access.
Six-month appointment demand projections with confidence bands. Built from real booking data, seasonal illness patterns, and population health trends.
Identifies patients at risk of disengagement from their care pathway. Flags patients who miss follow-ups or routine screenings before they fall off the register.
Compare call, SMS, and letter effectiveness for vaccination drives, screening invites, and chronic disease reviews. Identify which channel works best per cohort.
AI contacts patients for appointment reminders, screening recalls, and follow-up scheduling. No staff time required. Outcomes tracked automatically.
For PCN and multi-practice groups: compare patient access, triage volumes, and appointment utilisation across sites in a single dashboard.
Automated email reports delivered weekly or monthly. Custom alert rules trigger when operational KPIs breach thresholds. Benchmarked against anonymised UK primary care data.
Built to work within NHS framework. Trusted by practices.
We're actively working toward Digital Technology Assessment Criteria (DTAC) and NHS standards DCB0160 (confidentiality and information security).
DTAC Pre-Assessment
Full DTAC Submission
NHS Approved Listing
AI answers calls immediately (0 second wait), speaks naturally, and routes to staff only when necessary. Calls that require human judgment are transferred with context.
We're building connectors for major PMS systems used by UK practices.
EMIS Health • Vision • SystmOne • Accurx • TPP
Your team can review AI conversations, listen to calls, adjust AI responses in real-time, and see performance metrics without technical knowledge.
Handles out-of-hours calls when reception is closed. Takes messages, provides NHS111 info, or offers to queue for next-day appointment.
The cost of NOT implementing AI reception
Save £25,712 in Year 1 while also reducing patient wait times and freeing your current team for higher-value work.
Plus: No sick days, no turnover, no recruitment. The AI works 365 days a year, handles peaks in demand effortlessly, and doesn't get tired.
Practice Manager, Midlands GP Surgery (750 patients)
"Our phone lines were constantly engaged. Patients couldn't get through. We brought in the AI receptionist and within two weeks, wait times dropped from 18 minutes to under 2 minutes. Our reception team finally has time to process referrals and admin work that was piling up. We freed up 12 hours per week across the team."
Transparent costs. No surprises. Designed for practice budgets.
1 surgery, up to 4,000 patients
2+ surgeries, 4,000+ patients, PCN level
NHS Pricing Available: Contact our NHS team for subsidized or grant-funded pricing options if your practice qualifies.
For GP surgeries and NHS practices
The AI conducts rapid triage using NHS111-aligned protocols to identify urgent cases. Chest pain, severe difficulty breathing, and other emergencies are immediately escalated to the practice or 999 depending on severity. All urgent routing is logged for clinical review.
We're building integrations with EMIS, Vision, SystmOne, and TPP. Currently, we sync via secure APIs. For systems not yet integrated, our team handles setup securely. Integration is included in all plans.
Yes. All data is encrypted (AES-256), stored in the UK, and covered by our Data Processing Agreement (DPA). We conduct annual security audits and are transparent about data handling. We're working toward DCB0160 NHS certification.
The AI recognizes its limits and escalates gracefully to a human receptionist with full context. No patient is left hanging. Your team reviews the conversation to improve the AI response for next time.
Typically 1-2 weeks. We forward your phone number, import your schedule and practitioners, and train the AI with your practice info. Our NHS-trained onboarding team guides you through it. No coding required.
Yes. The AI can handle out-of-hours calls when your reception is closed — taking messages, providing NHS111 links, or queuing calls for the next business day. This reduces out-of-hours pressure on your provider.
See how Surgery Reception can free up your team and improve patient access.